Returns & Exchanges
We’re not happy until you are. If you are not 100% satisfied with your online purchase for any reason, call us during our Customer Care hours at (505) 296-5052 if you have any questions or concerns. We will be happy to provide a full refund or an even exchange of any unworn or defective merchandise within 30 days of the purchase, provided you have the original receipt.
Refunds will be made in the form of the original payment for the price noted on the receipt. If you return merchandise after 30 days from the purchase date, we can offer you an even exchange for any unworn or defective merchandise.
We take great pride in handcrafting each shoe. However, please understand all materials will naturally break down over time, regardless of wear and tear or frequent/infrequent use. No product can be designed to last forever.
In the event of an unusual situation, please contact our Customer Care department for a thorough evaluation. Be prepared to provide a brief summary to help us determine a solution.
This return policy is applicable to SASABQ.com only.
The original shipping charges incurred on your purchase are not refundable as part of your return.